Q. Why would I want to unlock my phone?

A. Unlocking your phone allows you to use any SIM Card from any network in your phone. This may allow you access to cheaper calls, or extras such as free text messages depending on the network. You will also be able to use SIM Cards from local providers if you go abroad, giving you access to reasonably priced calls. Finally, it will add value to your phone should you choose to sell it Ð unlocked phones are much more desirable for the reasons described above.


Q. How do I tell if my phone is currently locked?

A. Swap your current SIM Card with one from another phone, and if you receive a message such as 'Phone Restricted', 'SIM Not Valid' or 'SIM not accepted' when you switch it on, then your phone is most probably locked.

If you receive error messages such as those listed below, then your phone is
certainly locked.

'Security Code'
'PUK number'
'PIN number'
'Lock code'
'SIM card registration failed'

Q. Do I have to pay anything more after downloading Mototools 6? Do I have to buy 'Unlocking Credits'?

A. No! Unlike several 'competitor' sites our download is standalone software, that does NOT require further payment to be made. £4.95, gives you all this:

• FREE Support, 7days a week.
• FREE Updates for life.
• State of the art software that is Guaranteed to unlock your Motorola phone, or your money back.

Q. Can you unlock my phone?

A. We can provide unlocking software with complete instructions for the mobile phones listed here. If your phone is not on that list, then you can request it here, and we will do our best to provide you with an unlock solution for your phone.


Q. I've tried to unlock my phone before and failed - can I still unlock it using your service?

A. Motorola phones limit you to 5 attempts at unlocking the phone using unlock codes. Once this limit has been exceeded, the handset will reject any codes you try, correct or not.

The unlock codes will not work in this case, but we do provide a cable unlock solution.


Q. How do I unlock my phone?

A. Unlocking your phone using our service is a simple procedure. You need to provide us with your mobile phone model, IMEI number, country and network/carrier that came supplied with the phone when purchased. Using this information, we can generate an unlock code which will be displayed in your browser window. You then need to key this in using the keypad on your phone. As soon as it has been entered, your phone will be unlocked - it is as easy as that.


Q. Do I need any technical knowledge?

A. None at all - we provide full, easy to follow instructions for entering the unlock code given to you. This is all entered using the phones keypad.


Q. Will unlocking my phone do any harm?

A. No, unlocking your phone merely removes the network and SIM locks imposed by the network operator. However, it may invalidate your phones warranty under certain providers and/or break terms and conditions of the contract held between you and your service provider. We advise you to check your paperwork to see if this concerns you.


Q. What information do I need to give to you?

A. You need to provide the software with your phone model, the 15-digit IMEI number (often located on a sticker under the battery) and the country and network/carrier the phone was registered with when purchased.


Q. How do I find my phones IMEI number?

A. This can be found by entering *#06# on your phones keypad, and the 15-digit number will be displayed on screen. Alternatively, the number can often be found on a sticker underneath the battery.

The IMEI number is the International Mobile Equipment Identifier, which uniquely identifies your phone. The unlock code is generated from this number, so supplying us with the correct number is crucial, otherwise our unlock code will not work.


Q. Can you guarantee that my phone will be unlocked?

A. If you have a phone that is in our list of compatible handsets, then we guarantee that we can unlock your phone.

In the unlikely event that we cannot unlock your phone, you will be provided with a full refund.


Q. How long will it take to receive the unlock code?
A. For all phones in our list, the unlock codes are generated INSTANTLY. The unlock codes are calculated before being relayed to you and displayed in your browser window.


Q. What do I do with the codes?

A. Follow our detailed instructions in Step 3 to enter the unlock code into your phones keypad. It is a straightforward process, and your phone will be unlocked immediately.


Q. Is it safe to enter my credit card details on your website?

A. Perfectly - we adopt the latest technology to ensure your details are carried securely. Upon entry, your details are encrypted and processed by Google's secure servers, which ensure nobody sees your credit card details at any point during the transaction.


Q. How much does Mototools 6 cost?

A. Mototools 6 costs £4.95. This is substantially less than the networks themselves, or other 3rd party mobile phone unlocking services, will charge.

We are confident that you will not find the same quality of service anywhere else for less.


Q. My question isn't listed here - can you provide me with an answer?

A. Certainly - feel free to contact us here, and we will get back to you about any further queries you have with our service.